Interview with Tim Richardson - Big Truck Specialist Victoria
06 July, 2012
Tell us a bit about your background in the materials handling industry.
I am very new to the materials handling industry. My background is within the road transport industry but the two are very closely aligned as big trucks are an important part of the transport industry.
How long have you been at Adaptalift Hyster?
Since the start of April, and I am enjoying my role very much.
How does working with Big Trucks differ to other types of materials handling equipment?
Big trucks are the core to a lot of our customers businesses and they are very reliant on them being operational. Downtime can be extremely costly so it is imperative that reliability and back-up service are the driving force behind big truck decision making.
What makes Hyster Big Trucks stand out from the competition?
Quality. The Hyster big trucks are built in Europe with that wonderful European build quality that our customers know and love. But it’s also the quality of the people at AALH. We have amazing people with incredible skill which gives our customers the peace of mind knowing that should the worst happen, they can depend on us.
Do you have a favourite big truck? If so, why?
I have a soft spot for reach stackers. I have spent a lot of time around rail yards and in container transport and have always been fascinated watching them work. The Hyster reach stacker with its all inclusive specification is an extraordinary machine and I have been very impressed by its performance and capabilities as I have learnt about it.
What is the most important piece of advice you would give someone who is in the market for a big truck?
Price is forgotten very quickly when your truck breaks down. Have trust in the product and trust in the people you are going to call on in your times of need.
What innovations and advancements in the industry are you most excited about?
I have been very impressed with Hyster’s development of the AxleTech drive axles and the new Tier IV engines. But by far I am most impressed with ForkTrack with its combination of safety features, monitoring, and reporting. With the focus on chain of responsibility, the ability of ForkTrack to allow management to moni- tor their fleet 24/7 is unprecedented.
Where do you see the big truck industry 10 years from now?
I wish I had a crystal ball! Big trucks have developed so much in the last 10 years that it’s hard to imagine where they will be in another 10. Whatever happens, I know Hyster will be leading the way.
If you could sum up Hyster Big Trucks in one word, what would it be?
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